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Exchanges & Returns

If you are not completely satisfied with your purchase, it may be returned or exchanged for equal or lesser value. All returns and exchanges must be initiated within 30 days of delivery. 

Click HERE to initiate your return and for your prepaid return label.

After it is received at our warehouse, please allow 3-5 business days for the return to be processed. A credit will be issued to the original form of payment. If returned to a credit or debit card, it can take 5-10 business days to post on your account.

All exchanges and returns must be received in their original condition unless they are deemed to be defective.

International orders and sale items are not eligible for returns or exchanges.

All returns are subject to a $5.00 processing fee.

Got questions? Email us at info@choonimals.com.